• VIP PLAN

  • Q: How many different designs are in each package? 

    A: Our 3-grip package will include  three different designs; 6-grip package will include two to three different designs; 12-grip package will include three to four designs.

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    Q: Which grip type should I choose?

    A: If you prefer tacky feel, you would definitely like our X-Tac; if you prefer dry feel, you sweat a lot, or play in humid weather, X-Dry is your friend.

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    Q: Which design styles should I choose?

    A: We describe our ‘Cool’ overgrips as cool and trendy. Meanwhile, our ‘Cute’ designs bring some

    cute to the court! Can’t decide? Choose both! We’ll mix them up and surprise you each month!

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    Q: What if I want to freeze or cancel my subscription?

    A: You can cancel your subscription with just one click on your account>order page.

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    Q: If I don’t want a subscription service, can I still buy some grips?

    A: Certainly! Just go to our SHOP page and start shopping! 

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    Q: How does the VIP PLAN subscription service work?

    A:  Alien Pros is all about making your tennis life easier! After a simple sign-up process, you’ll receive New Designer Overgrips in the mail each month. You’ll be able to save some money with our annual payment plan. Otherwise, we’ll automatically bill you each month. 

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    Q: How does the free trial work with the subscription? And how can I get a free trial?

    A: We sometimes offer a free, one-month trial with our Annual Subscription Service. 

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    Q: Will I be able to see which designs will be in my subscription box? 

    A: We like to keep a little mystery and fun in our subscription boxes! Let us surprise you! We guarantee  you’ll receive at least one NEW design each month. 

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    Q: If me and my friend both subscribe, will we get the same overgrips each month?

    A: Each subscriber gets a different box… so it’s a real surprise! We hope you’ll enjoy them as much as we do! 

  • SHIPPING/TRACKING

    Q: Does the subscription order come with free shipping?

    A: For the below countries, all orders (both subscription and wholesale) come with free shipping :

    AUSTRALIA
    AUSTRIA
    BELGIUM 
    CANADA
    CHINA
    DENMARK
    FINLAND
    FRANCE
    GERMANY
    HUNGARY
    IRELAND
    ISRAEL
    ITALY
    KOREA
    LUXEMBOURG
    MALAYSIA
    MEXICO
    NETHERLAND 
    NEW ZEALAND 
    NORWAY
    POLAND
    PORTUGAL
    RUSSIA
    SAUDI ARABIA
    SINGAPORE
    SWEDEN
    SWISS
    TURKEY
    UK
    UKRAINE
    USA

    For other countries, you can ask us through email admin@alien-pros.com, or get a quote at the cart page (add the product you want to purchase, and proceed to cart and enter your country to get a quote). 

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    Q: Can I track my order?

    A: After your order is shipped, you will receive an email with the tracking number and carrier name.

    You can track the order on the carrier's website.

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    Q: When will my order be shipped?

    A: After your order has been placed successfully, it will be shipped within 12-24 hours.

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    Q: How long does it take for me to receive my order?

    A: Depending on which country you are located, the delivery time will range from 5-25 business days. If you wish to receive the orders sooner, you can order from your local retailers.

    • Orders below 160USD to free shipping countries, shipping takes 7-25 business days to arrive; if you prefer faster delivery, you can purchase from our Local Retailers
    • Orders above 160USD will be shipped via express shipping and will take 5-7 business days to arrive

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    Q: What companies do you use for the shipping?

    A: We currently work with FedEx and USPS in the United States, Royal Mail in the United Kingdom, and China Post for other countries.

  • RETURN/REFUND

    Q: What if the items I receive are damaged/faulty?


    A: No worries, if that happens, just contact us online or via email at admin@alien-pros.com and we will process a refund for you. We will always do all we can to make it right.

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    Q: What if I don’t like the designs that I receive with my subscription?
    A: If you happen to receive designs you don’t like, simply contact us or email us at admin@alien-pros.com and we will advise you on how to return the package. We will send a different design package to you.

  • WHOLESALE/PARTNERSHIP

    Q: Can I retail or distribute your products?
     A: Yes. For detailed information please refer to the wholesale program page. To become our re-seller, please fill out this form. If you have any more questions, you can email at sales@alien-pros.com 

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    Q: Can I do a partnership with Alien Pros?
     A: Yes. For more information, please email us at sales@alien-pros.com

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    Q: Do you offer any sponsorship/ambassador programs?
    A: Yes we have an ambassador program. All ambassadors will be sponsored with our products and will have the chance to test the newest designs before they are available for the market. If you wish to become our ambassador, please fill out this application form, we will notify you if your application was approved.

  • PRODUCT

    Q: What kinds of overgrips do you sell and what makes them so special?
    A: We currently offer two kinds of overgrips.

    Alien Pros X-Tac overgrips are made of highly flexible, absorbent material that makes for a tacky, comfortable grip. Featuring a balance of tackiness and absorbency, X-Tac is our most popular grip.  

    Alien Pros X-Dry overgrips are highly absorbent; they wick sweat away, keeping your racket ultra dry. They are perfect for the heavy sweater and will become your best friend in humid weather. You might prefer X-Dry just for its luxurious suede feel!

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    Q: What designs do you offer?

    A: We offer a variety of designs and we have new designs every month?

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    Q: Do you offer customized designs?
    A: Sorry, we don't offer customized designs at the moment.

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