• SHIPPING/TRACKING

  • Q: How much is the shipping? Do you offer free shipping?

    A: Please refer to the below chart for the shipping details.

    ZONE 1

    Country Shipping Rate Free Shipping Over
    Name USD USD
    Australia 5.49 30
    Austria 5.49 30
    Belgium 5.49 30
    Canada 5.49 30
    China 5.49 30
    Denmark 5.49 30
    Finland 5.49 30
    France 5.49 30
    Germany 5.49 30
    Greece 5.49 30
    Hong Kong 5.49 30
    Hungary 5.49 30
    Ireland 5.49 30
    Israel 5.49 30
    Italy 5.49 30
    Japan 5.49 30
    Kazakhstan 5.49 30
    Korea 5.49 30
    Luxembourg 5.49 30
    Malaysia 5.49 30
    Mexico 5.49 30
    Netherlands 5.49 30
    new Zealand 5.49 30
    Norway 5.49 30
    Poland 5.49 30
    Portugal 5.49 30
    Russia 5.49 30
    Saudi Arabia 5.49 30
    Singapore 5.49 30
    Spain 5.49 30
    Sweden 5.49 30
    Switzerland 5.49 30
    Thailand 5.49 30
    Turkey 5.49 30
    Ukraine 5.49 30
    United Kingdom 5.49 30
    United States 5.49 30
    Vietnam 5.49 30

    Shipping time: usually 5-7 business days, sometimes 7-10 business days (rarely).

    ZONE 2

    Country Shipping Rate Free Shipping Over
    Name USD USD
    Argentina 7.94 40
    Belarus (CIS) 7.94 40
    Brazil 7.94 40
    Brunei 7.94 40
    Bulgaria 7.94 40
    Cambodia 7.94 40
    Central America 7.94 40
    Chile 7.94 40
    Croatia 7.94 40
    Cyprus 7.94 40
    Czech Republic 7.94 40
    Estonia 7.94 40
    Faroe Islands 7.94 40
    Greenland 7.94 40
    Iceland 7.94 40
    India 7.94 40
    Indonesia 7.94 40
    Latvia 7.94 40
    Lithuania 7.94 40
    Maltese 7.94 40
    Pakistan 7.94 40
    Philippines 7.94 40
    Romania 7.94 40
    Slovak Republic 7.94 40
    Slovenia 7.94 40
    South Africa 7.94 40
    Sri Lanka 7.94 40
    United Arab Emirates 7.94 40
    Other countries in the world 7.94 40
    Other parts of Africa 7.94 40
    Other parts of Australia 7.94 40
    Other parts of Europe And other parts of the Middle East  7.94 40
    Other parts of the Americas 7.94 40
    Other parts of the Far East 7.94 40
    Other countries in the world 7.94 40
    Other parts of Africa 7.94 40
    Other parts of Australia 7.94 40
    Other parts of Europe And other parts of the Middle East  7.94 40
    Other parts of the Americas 7.94 40
    Other parts of the Far East 7.94 40

    Shipping time: usually 7-10 business days, sometimes 7-15 business days (rarely).
    Q: Can I track my order?

    A: After your order is shipped, you will receive an email with the tracking number and carrier name.

    You can track the order in your account, and on the carrier's website.

    Q: When will my order be shipped?

    A: After your order has been placed successfully, it will be shipped within 2-3 business day.

    Q: What companies do you use for the shipping?

    A: We currently work with pretty much all the major shipping company including but not limited to DHL, FedEx, USPS, Royal Mail, China Post and SF Express. If you are special request, please do not hesitate to contact us at sales@alien-pros.com The shipping companies we are using is trackable and reliable; and we guarantee safe delivery;if anything ever goes wrong (which rarely happens) no worries, we will do all we can to make it right. 

  • WHOLESALE/PARTNERSHIP

    Q: Can I retail or distribute your products?
     A: Yes. For more details please check wholesale page. If you have any more questions, you can email at sales@alien-pros.com 

    Q: Can I do a partnership with Alien Pros?

     A: Yes. For more information, please email us at sales@alien-pros.com 

    Q: Do you offer any sponsorship/ambassador programs?
    A: Yes we have an ambassador program. Please check ambassador page for more details.

  • PRODUCT

    Q: What kinds of overgrips do you sell and what makes them so special?
    A: We currently offer grips that are applicable for 4 sports categories - tennis, badminton, baseball, and golf.

    We offer 4 kinds of overgrips for tennis - X-Dry Plus, X-Dry, X-Tac and C-Tac.

    We offer 4 kinds of overgrips for badminton - X-Dry Plus, X-Dry, X-Tac and C-Tac.

    We offer 2 kinds of overgrips for baseball - X-Tac and C-Tac.

    We offer 2 kinds of grips for golf - X-Tac and C-Tac

    Q: What designs do you offer?

    A: We offer a variety of designs, please check on the product pages - tennis overgrips, badminton overgrips, golf overgrips, baseball bat grips.

    Q: Do you offer customized designs? 

    A: Sorry, we don't offer customized designs at the moment.

  • RETURN/REFUND

    Q: What if the items I receive are damaged/faulty?

    A: No worries, if that happens, just contact us online or via email at admin@alien-pros.com and we will process a refund for you. We will always do all we can to make it right.

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