Q: How much is the shipping? Do you offer free shipping?
A: Please refer to this page.
Q: Can I track my order?
A: After your order is shipped, you will receive an email with the tracking number and carrier name.
You can track the order in your account, and on the carrier's website.
Q: When will my order be shipped?
A: After your order has been placed successfully, it will be shipped within 2-3 business day.
Q: What companies do you use for the shipping?
A: We currently work with pretty much all the major shipping company including but not limited to DHL, FedEx, USPS, Royal Mail, China Post and SF Express. If you are special request, please do not hesitate to contact us at firstname.lastname@example.org The shipping companies we are using is trackable and reliable; and we guarantee safe delivery;if anything ever goes wrong (which rarely happens) no worries, we will do all we can to make it right.
Q: Can I do a partnership with Alien Pros?
A: Yes. For more information, please email us at email@example.com
Q: Do you offer any sponsorship/ambassador programs?
A: Yes we have an ambassador program. Please check ambassador page for more details.
Q: What kinds of overgrips do you sell and what makes them so special?
A: We currently offer grips that are applicable for 4 sports categories - tennis, badminton, baseball, and golf.
Q: What designs do you offer?
Q: Do you offer customized designs?
A: Sorry, we don't offer customized designs at the moment.
Q: What if the items I receive are damaged/faulty?
A: No worries, if that happens, just contact us online or via email at firstname.lastname@example.org and we will process a refund for you. We will always do all we can to make it right.